Chat with us.
The Messages feature in online and mobile banking allows you to send a message directly to our American National Customer Support Team. It's quick, easy, and secure within online banking and our mobile app.
With Messages, you can get answers to questions regarding:
- Transactions
- Statements
- Product how-to's and more!
- Click + in the upper right hand corner
- Click the arrow to submit your message and initiate the conversation.
- Click Start a Conversation
- Click Send to submit your message and initiate the conversation.
- Clicking Ask us about this account presents you with options for account inquiries:
- Click Start a new conversation to send a message with pre-loaded account information.
- Add to a conversation prompts you to select an existing conversation to send account information to.
- For an individual transaction, clicking Ask us about this transaction presents you with options for transaction inquiries:
- Click Start a new conversation to send a message with pre-loaded transaction information.
- Add to a conversation prompts you to select an existing conversation to send transaction information to.
- For an individual payment, clicking Ask us about this payment presents you with options for payment inquiries.
- Click Start a new conversation to send a message with pre-loaded payment information.
- Add to a conversation prompts you to select an existing conversation to send payment information to.
- Clicking + allows you to attach files, accounts, transactions, and payments to your message.
- Selecting files opens the file browser, allowing you to upload files from your device.
- Selecting accounts, transactions, or payments prompts you to select one or multiple from the chosen category.
- Once you receive a response in your conversation, you will be notified via push notification and email.
- A notification icon appears on the Messages tab, signifying the number of unread messages.